Q&A
1. How long does shipping take?
Orders are usually processed within 1–2 working days.
After shipping, parcels normally arrive within 1–3 working days.
2. Which courier services do you use?
We use trusted courier services such as:
- Ninja Van
- J&T Express
to ensure safe and fast delivery.
3. What payment methods do you accept?
We support:
- Cash On Delivery (COD)
- Online Banking
4. What should I do if there is an issue with my parcel?
If you receive the wrong item, missing item, or any parcel issue, please:
- Take clear photos of:
- The parcel packaging
- The items received
- Email us at:
noraehijab@gmail.com
Our customer service team will respond within 1–2 working days.
5. Can I change my shipping information after placing an order?
Yes, you may request changes to your recipient information within 24 hours after placing your order.
Please email us at:
noraehijab@gmail.com
6. Do you provide tracking numbers?
Yes! Once your parcel has been shipped, a tracking number will be provided so you can track your delivery status.Please track your parcel at the Malaysia Ninja Van website:
Ninja Van Malaysia Tracking
7. Does Norae.my offer Cash On Delivery (COD)?
Yes, we do support Cash On Delivery (COD) for whole Malaysia
8. Are all items ready stock?
All of our Tudung Bawal designs are ready stock unless stated otherwise.
9. How can I contact Norae.my?
You can contact us via email:
Our customer support team will assist you as soon as possible.